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TERMS AND CONDITIONS
This web site is maintained by Wyre Borough Council (The Council) for
information and communication purposes. Access to the site is subject
to the following Terms and Conditions and by accessing the site, users
are bound by them. The Council may at any time revise these Terms and
Conditions by updating this page and so users should revisit this page
when using the site.
Accuracy of Information
Whilst every effort is made to ensure that the information contained
within the web site is correct and up to date, the Council makes no
warranties or representations as to its accuracy and accepts no liability
or responsibility for any loss due to any errors or omissions in the
content of the site or caused by reliance on this information. It is
advised that users check any information before acting or relying on
it.
The Council's responsibility
Users browsing the web site do so at there own risk. The Council is
not liable for any loss whether in contract, or tort, arising out of
the users access to, or inability to access the site. The Council also
accepts no responsibility for any damage to, or viruses that may infect,
computer equipment, data or other property on account of users access
to the site or the downloading of any material from the site.
Links to other Web sites
The Council does not accept any responsibility for information contained
in other web sites to which this site links. Linking to any of these
other web sites is, therefore at the users own risk.
Areas of web site accessible to the general public
The Council does not claim ownership of content submitted or made available
to the publicly accessible areas on the web site. I.e. those areas on
the web site accessible to the general public. (E.g. E-mail forwarding.)
Although the Council takes reasonable care to ensure that inappropriate
material is not published and once alerted to such material will take
steps to resolve the situation, the Council assumes no responsibility
or liability arising from the content of any publicly accessible areas
nor for any error or omission contained in any information published
by users in these areas.
Privacy policy
This section explains how www.marinehall.co.uk managed by Wyre Borough
Council uses any information you give to us, and the ways in which we
protect your privacy. The Data Protection Act
Under the Data Protection Act, we have a legal duty to protect any information
we collect from you. We use leading technologies and encryption software
to safeguard your data, and keep strict security standards to prevent
any unauthorised access to it. We do not pass on your details to any
third party or government department unless you give us permission to
do so.
What information do we collect?
We currently collect two kinds of information from visitors to www.marinehall.co.uk:
feedback (through emails) , ticket account transfer data until the processing
has occurred.
Feedback
You can send us your feedback:
I) Comments and questions
If you send an email or letter to the Marine Hall, asking for information,
we may need to contact other departments to find that information. If
your question is technical, we may need to pass it to our technology
suppliers. We do not pass on any of your personal information when dealing
with your inquiry, unless you have given us permission to do so.
Site usage information
Session cookies
Cookies are pieces of data created when you visit a website. The cookies
our site uses are "session cookies", which store some of your
"preferences" while you move around the site. You can set
your computer not to accept cookies. However, if you do this, you will
not be able to buy tickets on line. Session cookies are deleted one
week after you leave the site. They do not contain any personal information
about you, and do not hold any information about which sites you visited
before marinehall.co.uk.
What happens when I link to another site?
Marinehall.co.uk contains links to other web sites, both links are government
and other organisations based. This privacy policy applies only to our
site, so you should always be aware when you are moving to another site
and read the privacy statement of any site that collects personal information.
We do not pass on any personal information you have given us to any
other site.
If you wish to see our records of any correspondence
you have sent to us, or if you have a query or complaint about this
privacy policy or about the site, you can contact us by email:
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated
version on this page. Regularly reviewing this page ensures you are
always aware of what information we collect, how we use it and under
what circumstances, if any, we will share it with other parties.
When will my payment be processed?
Ordering can be made at anytime. The Transaction to the Cardholders
account will only occur when the tickets are claimed from the Box Office
or mailed to you. Processing of tickets occurs Monday to Friday (excluding
bank holidays) between 9.00 - 16.30. The Council have the right to place
Customer (s) of Tickets purchased online (marinehall.co.uk) in any seat
in the complex. The customer has no rights in the choosing of seat(s)
(seat number or row) in this form of Ticket purchasing.
Which cards do you accept?
You can pay using all major cards but we Do Not accept: American Express.
Can I have a receipt?
You will receive a confirmation of your order on your screen after you
have submitted your details on the buy page. You can print this out
as confirmation of your order. Additionally, if you provide us with
an email address, your order confirmation will be sent to you. A transaction
receipt of payment will be provided on collection / mailing of your
tickets.
What if my card is refused?
Cards are not refused by Wyre Borough Council - they are refused by
your bank. There are many reason why this may happen and we suggest
you contact your bank directly.
Ticket Help
Online Ticket Help In order to buy tickets, your browser (e.g. Internet
Explorer or Netscape) must support 128-bit encryption. See below for
details of how to check if your browser has 128-bit encryption.
If you click pay now on the right hand side and the page comes up with
an error message or page cannot be found then your browser does not
support 128 bit encryption. You can easily update your browser and use
this service - please see the helpful information below.
If you experience any problems or have any queries regarding this service
then please telephone (01253) 887693 or email: ashipway@wyrebc.gov.uk
How do I check to see if my browser supports 128-bit
encryption?
In order to make an online purchase; your browser (e.g. Internet Explorer
or Netscape) must support 128-bit encryption. In order to check if your
browser supports 128-bit encryption please follow these instructions:
Internet Explorer Users: On the menu bar click Help
then About Internet Explorer. There should be a reference to the Cipher
Strength. If it is less than 128-bit please click on the Update Information
link to download the Internet Explorer High Encryption pack. Alternatively,
whilst in the payment page, hover your mouse over the Security Pad-lock
in the right-hand corner of your browser. This should display a pop-up
of 'SSL Secured (?bits). If it is less than 128 bits (or the padlock
does not appear) please download the Internet Explorer High Encryption
pack. This should only take a few minutes to download from the Microsoft
website.
Netscape Users: Click on the Security Pad-lock in
the right-hand corner of your browser. The Personal Security Manager
should display a message in the centre of the page stating 'Connection
Encrypted' and the encryption level. If this is below 128 bit please
upgrade to the latest version of Netscape at Netscape Products.
Is it safe?
Yes it is safe. Your transaction will take place within a secure payment
system. We use Secure Socket Layer (SSL) technology; a standard supported
by major Internet browsers. Using 128-bit protection when transmitted
over the Internet protects all of your personal and card details. In
order for a transaction to take place securely your browser must support
128-bit encryption.
If you are in a public place we strongly advise you to make sure you
are not overlooked as you enter your details to prevent them being misused
by somebody else.
What if it doesn't work?
If you can't get into the Basket page when you click on "check
basket ", this is probably because your browser doesn't support
128-bit encryption. You are therefore prevented from buying tickets
since anything less than 128 is not safe. In order to buy tickets, you
will need to update your encryption bit. This is very easy to do and
will not cost you anything. Follow the instructions under 'How do I
check to see if my browser supports 128-bit encryption?' to update your
encryption bit to 128 in either Netscape or Internet Explorer. |
